Shipping policy

Where we ship

Across the United States, and internationally to the countries offered at checkout. Orders cannot be collected in person — everything ships, including orders placed by program clients.

Processing

We aim to hand orders to the carrier within three business days. Business days are Monday to Friday, excluding public holidays. Devices and consumables ship from different warehouses, so an order containing both may arrive in more than one delivery, at no extra cost to you.

United States rates and delivery

Shipping is calculated live by USPS from the weight of your order and where it is going, so you pay the carrier's price rather than a marked-up flat rate. You choose the service at checkout:

  • USPS Ground Advantage — typically 2 to 5 business days
  • USPS Priority Mail — typically 1 to 3 business days
  • USPS Priority Mail Express — typically 1 to 2 business days

Orders of $150 or more ship free within the United States. It applies automatically at checkout, on the order total before tax and shipping.

Carrier timeframes are USPS's own estimates from the day they receive the parcel. They are not guarantees, and we cannot make a carrier faster once a parcel is with them.

International

International orders ship by USPS or DHL Express, priced live at checkout in the same way. Delivery times vary widely by destination and customs handling.

Any duties, import taxes or customs charges are yours, not ours. They are set by your country, are not included in the price you pay us, and are usually collected by the carrier before delivery. Free delivery over $150 applies to United States addresses only.

Tracking, lost parcels and addresses

You get a tracking link when the parcel ships. If tracking shows delivery and the parcel is not with you, check with anyone else at the address and with your local carrier depot first, then email info@40yearsofzen.com within 30 days of the delivery date. We will open a claim with the carrier and put it right.

Please check your address before ordering. We ship to the address given, and a parcel returned to us because the address was wrong or incomplete can be sent again once you cover the reshipping cost.