40 Years of Zen Store — Refund Policy

Last updated: September 10, 2026

40 Years, Inc., a Delaware corporation d/b/a 40 Years of Zen ("40 Years of Zen Store," "we," "us," "our") operates the Store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Store is powered by Shopify, which enables us to provide the Services to you.

This Refund Policy form part of out Terms of Service. Where the Terms of Service conflict with this Refund Policy on returns, refunds or membership billing, the Refund Policy controls.

If something is wrong with your order, please email info@40yearsofzen.com and we will put it right. Please include your order number and, where relevant, a photograph.

This Refund Policy covers products bought from our online store at https://shop.40yearsofzen.com, such as coffee, supplements, the Satoria System, Neuronic LIGHT, accessories and Satoria memberships. It forms part of the Shop Terms of Service.

This Refund Policy does not cover 40 Years of Zen programs. Deposits, program fees, cancellations and rescheduling are governed by the Billing, Cancellation and Rescheduling Policy on our main website at 40yearsofzen.com. Program deposits and fees are non-refundable.

Coffee and supplements

Coffee and supplements are consumable and cannot be resold once they have left us, so they are not returnable. That does not leave you without recourse: if an order arrives damaged, arrives wrong, or does not arrive at all, email us within 30 days of the delivery date and we will replace it or refund it. Photographs of damaged packaging help, and are not required.

If you have an allergic or adverse reaction to a supplement, stop using it and contact us — we will look at it case by case.

Devices and accessories

The Satoria System, Neuronic LIGHT and any accessory can be returned within 30 days of delivery if it is unused and in its original packaging, including everything that shipped with it.

Please email us before sending anything back, so we can confirm the return and tell you where to send it. A device returned without that step can take weeks to trace to your order. Return authorizations are valid for 14 days; please ship within that window.

Return shipping is yours to arrange and pay for, unless the return is our error or the item arrived faulty, in which case we cover it in both directions. We do not charge a restocking fee. Please pack the item well and use a tracked service — until it reaches us, it is your responsibility. An item that comes back used, incomplete or damaged may be refused or refunded in part.

Faulty items

If a device fails within 30 days of delivery, we replace it or refund it, and we pay the shipping each way. After 30 days, the manufacturer's warranty supplied with the device applies. Email us and we will help you use it.

Cancelling an order before it ships

Email us as soon as you can. If the order has not been packed, we will cancel it and refund you in full. Once it has shipped, treat it as a return under the sections above.

Lost or undelivered packages

If tracking shows a package as delivered but you cannot find it, check with your household and neighbors first, then contact us within 14 days. We will open a claim with the carrier and work with you on a replacement or refund. If a package is returned to us because the address was incorrect or nobody could accept it, we will refund the item cost and can reship at your cost.

Refunds

Approved refunds go back to the original payment method once we have received and inspected the return. We aim to process refunds within five business days of receipt. Your bank or card issuer decides how quickly it then appears, which is usually a few business days and occasionally longer. Original shipping charges are refunded only where the fault was ours. We cannot refund to a different payment method or person.

Membership billing and cancellation

The Satoria membership is what keeps your Satoria System working: it covers access to the Satoria app, its guided programs, and support. Buying a Satoria System requires subscribing to a membership, and you choose which one at the point of purchase.

What you are agreeing to:

•      Monthly — $17.99, billed every month.

•      Yearly — $179.99, billed every year.

 

Your membership renews automatically at that price, on that cycle, until you cancel. We charge the payment method you used at checkout each time it renews. The first payment is taken when you place the order, and each renewal on the anniversary of that date.

Cancelling

Cancel any time, in either of two ways: in the Satoria app, or by emailing info@40yearsofzen.com from the address on your order. We will confirm your cancellation by email — if you do not receive that confirmation within two business days, please chase us, as the cancellation is not complete until we confirm it.

Cancelling stops the next renewal. The period you have already paid for runs to its end, and you keep access until then; part-used periods are not refunded. There is no cancellation fee, no notice period, and no minimum term.

If we charge a renewal after you have cancelled, tell us and we will refund it in full.

Price and plan changes

If the price or the plan changes, we will tell you by email before it takes effect, in time for you to cancel first.

Failed payments

If a renewal payment is declined we will retry it and let you know. App access may pause until a payment succeeds. A membership that cannot be collected is cancelled rather than left owing.

The device is yours

Cancelling a membership does not affect ownership of hardware you have bought. It ends the app access and support the membership covers.

Orders placed in person

Purchases made on site during a program are handled with the team who arranged them, not through this Store. Please speak to your program contact.

Your legal rights

Nothing in this policy limits any right you have that cannot be limited or waived under applicable law, including rights under your card issuer's or bank's dispute procedures. Disputes about an order are subject to the governing law and arbitration terms in our Shop Terms of Service.

Contact

40 Years, Inc. d/b/a 40 Years of Zen

1710 Keller Pkwy, #6090, Keller, TX 76248, United States

info@40yearsofzen.com